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Welcome to our website cooculte.nl. These Terms and Conditions of Use govern the access to and use of cooculte.nl. The access to and use of this website as well as the purchase of products on cooculte.nl are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by V.O.F. I&I Baltic Fashion - Business register number 75241080, tax code and VAT number NL860203906B01.
COO CULTE NEDERLAND PROVIDES FREE SHIPPING WORLDWIDE FOR ALL ORDERS OVER 50.00€!
We use PostNL for all our deliveries. All orders will be provided with a tracking number once order is dispatched for your reference.
We aim to dispatch all orders within 5 working days. Estimated delivery times varies from 3 to 30 working days depending on the destination. The delivery term is maximum of 30 days, if the order is not delivered within 30 days, client is entiteld to cancel the placed order. The delivery dates are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by destination customs clearance processes.
Please contact firstname.lastname@example.org if there is a longer than expected wait for delivery. During peak times, there may be a delay in delivery.
Here at COO CULTE NEDERLAND, we want to make sure you are completely satisfied with your purchase. If for any reason you are not happy, you are welcome to return your item(s).
PLEASE NOTE: There is NO REFUND for sale items, unless deemed defective. Sale items are valid for a store credit or exchange. We do not offer refunds for change of mind on sale items.
All returns must follow the COO CULTE NEDERLAND returns process:
Email email@example.com to receive a Return Number and instructions for how to return items from your order.
Returns that have not been authorised will NOT be accepted.
Upon receiving your Return Number please ensure your parcel is back to us within 14 days (we will be in contact with you once we receive it).
Return your goods to:
We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at firstname.lastname@example.org.
If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided.
Items damaged from wear and tear will NOT be considered as faulty.
PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.